Terms and Conditions of Crownplay

These Terms and Conditions govern your use of our platform at crownplaycasino-au.org, operated by Crownplay N.V. under licence 8048/JAZ2023-056 issued by the Curaçao Gaming Control Board. Take a few minutes to read them before you register, because every bet you place with us is made on the strength of this agreement.

What Agreeing to These Terms Means

The moment you tick the acceptance box during registration, or the moment you log in and place your first wager, you enter a binding agreement with us. You confirm that you have read these Terms and Conditions, that you understand them, and that you accept every clause set out on this page. If you do not accept any part of them, you must stop using our platform immediately and close your account.

We have operated as Crownplay Casino since our launch in 2023, and these terms have applied to every player account opened on our platform from that day onward. The agreement takes effect immediately and remains in force until your account is closed by you or by us in line with the clauses below. Nothing on our platform forms an offer to enter a wager where doing so would breach the law of your place of residence.

• 1. These terms apply to all products on our platform, including slots, live dealer tables, table games, jackpots and crash titles.
• 2. Any promotion, tournament or bonus may carry its own supplementary rules, which sit alongside these terms and apply equally.
• 3. In the case of any conflict between a promotional rule and these terms, the promotional rule prevails for that promotion only.
• 4. Continued use of our platform after we publish an update constitutes acceptance of the updated version.

Who Can Register and Play

You may open an account with us only if you are at least 18 years old, or older where the law of your jurisdiction sets a higher minimum age. Gambling as a minor is a criminal offence in most jurisdictions, and we report any underage account we detect. You may hold exactly one account: a second account under your name, a shared device, an alternative email or a family member's identity is grounds for confiscation of balances under the prohibited conduct rules.

Our licence does not extend to every territory. Residents of the United States, the United Kingdom, France, the Netherlands, Spain, Italy, Sweden, Belgium, Denmark, Estonia, Latvia, Lithuania, Russia, Ukraine, Iran, Iraq, North Korea and Syria may not use our platform. Registering from a restricted territory, or routing your connection through such a territory, is a breach of this agreement.

Before your first withdrawal we complete Know Your Customer checks. You will need to provide a photo ID or passport, proof of address no older than 3 months, and proof of ownership of your payment method. We may re-verify your identity at any time, including at random, and we may freeze withdrawals until verification finishes.

• 1. One account per person, per household, per IP address and per payment method.
• 2. You must keep your login details secret; activity under your credentials is deemed to be your activity.
• 3. You warrant that all information you give us during registration is accurate and current.
• 4. It is your responsibility to check that online gambling is lawful where you are physically located when you play.

Deposits, Withdrawals and Verification

You can fund your account through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer, Bitcoin, Ethereum, Tether or Litecoin, with the minimum deposit set at 20 units of your account currency. We do not charge fees on deposits or withdrawals. Withdrawals must return to the same method you used to deposit wherever the method permits it, and the minimum withdrawal is 30 units of your account currency.

Verification gates every first withdrawal, and we may request documents again for larger withdrawals or where our checks raise a query. Crypto withdrawals are typically processed within 0 to 24 hours; card, bank transfer and e-wallet withdrawals take 1 to 3 business days. Daily and weekly withdrawal caps apply as published on our payments page, and our support team can confirm the exact limits that attach to your account tier.

An account with no login activity and no real-money wager for 12 consecutive months is treated as dormant. We may apply an administrative fee to dormant accounts, notified to you in advance by email, and we will attempt to return any remaining balance to your verified payment method before doing so.

How Our Bonuses and Promotions Work

Our welcome package, weekly cashback, Tuesday free spins, weekend reload offers and monthly slot tournaments each carry their own published rules, and those rules are part of this agreement. Read them before you opt in. In general terms, a bonus is credited to a separate bonus balance, must be wagered the stated number of times before it converts to withdrawable cash, and expires after the validity window stated in the offer, after which the bonus and any winnings derived from it are removed.

While an active bonus is running, a maximum permitted bet per spin or round applies. Bets placed above the cap, on excluded or forbidden games, or with hedging patterns across outcomes may void the bonus and every winning attached to it. Winnings from bonus funds may also be subject to a maximum conversion cap, after which the excess is forfeit. We pay out only what the specific offer allows.

Bonus misuse voids all entitlements. This includes claiming an offer more than once through duplicate accounts, using others' payment details to qualify, and low-risk wagering designed purely to clear a turnover requirement without genuine play.

• 1. Bonuses are personal to the account holder and cannot be transferred, sold or exchanged.
• 2. Wagering requirements, maximum bets, excluded games and expiry windows are stated in each offer's rules.
• 3. Real money is always wagered before bonus funds, and real-money winnings are not locked by an active bonus.
• 4. We may decline, reverse or reclaim any bonus where the offer was obtained through error, abuse or misrepresentation.

Conduct We Prohibit on Our Platform

Fair play protects every player on our platform, and we enforce it without exception. The following conduct breaches this agreement and entitles us to close the account, void related wagers and withhold balances pending investigation.

We use automated and manual monitoring across deposits, play patterns, device fingerprints and network data. Where a breach is established, our decision is final for the purposes of account operation, subject only to the dispute procedure below.

• 1. Fraud in any form, including stolen payment details, chargebacks and disputed deposits already wagered.
• 2. Multi-accounting, whether under your own details or those of another person.
• 3. Bonus abuse and structured play designed to exploit promotional mechanics.
• 4. Collusion, chip dumping, arbitrage across accounts or coordinated play in tournaments and live tables.
• 5. Bots, scripts, automated tools or any software that plays or interferes with games on your behalf.
• 6. Use of VPN, proxies or IP masking to disguise your location or bypass a restricted-territory rule.
• 7. Exploitation of software errors or malfunctions, including repeated play on a fault to generate winnings.

Setting Limits and Taking a Break

Gambling must stay within a budget you can afford, and our platform gives you the tools to keep it there. From your account settings you can set daily, weekly and monthly deposit limits, loss limits and session reminders, and you can tighten a limit so it takes effect immediately. Loosening or removing a limit only takes effect after a cooling-off period, so a decision made in the moment cannot unlock extra spending straight away.

You can self-exclude for a fixed term or permanently at any time by contacting our support team, available on live chat 24 hours a day, every day, or by email. During an exclusion we close your access, remove you from promotional communications, and treat any attempt to open a new account as a prohibited-conduct breach. For free, confidential support in Australia, Gambling Help Online is reachable on 1800 858 858, at any hour.

We also carry our own obligations. Where our monitoring or our staff notice patterns consistent with harmful play, such as sustained chasing of losses or abrupt escalations in deposit size, we will contact you, may apply protective limits to your account, and may in serious cases close the account to protect you.

Closing Your Account and Raising Disputes

You can close your account at any time and for any reason through account settings or by contacting support. We will settle any withdrawable balance to your verified payment method before closure completes, after deduction of nothing, as we charge no fees on withdrawals. Where the closure follows a self-exclusion request, the balance rules of that exclusion apply.

If something goes wrong, raise it with us first. Send your complaint through live chat or to our support email, and we will acknowledge it promptly and provide a substantive response within a reasonable period for the complexity of the matter. Complaints that remain unresolved after our internal process can be escalated to the Curaçao Gaming Control Board under our licence. These terms are governed by the laws applicable to our licence in Curaçao, and you agree to that jurisdiction for disputes arising from this agreement, without affecting mandatory consumer rights in your country of residence.

How We Update These Terms

We review these terms regularly and revise them when the law, our licence conditions, our products or our payment arrangements change. When we publish an update, we post the revised version on this page with a new effective date and, for changes that materially affect your rights, we also notify registered players by email or an in-platform message before the revision takes effect.

The current version on this page always prevails over any earlier version you may have saved or printed. If a material change does not suit you, close your account before the effective date rather than continuing to play, because playing after that date means you accept the revision in full. Archived versions of these terms are available from our support team on request, so you can always check what applied to your play at any point since our launch.

Frequently Asked Questions

At what age can I open a Crownplay Casino account?

You must be at least 18 years old, or older if your local law sets a higher minimum gambling age. We verify your age as part of the KYC checks completed before your first withdrawal, and we close and report any underage account.

Can I hold more than one account?

No. Our rules allow one account per person, household, IP address and payment method. Duplicate accounts are treated as prohibited conduct, and balances held on them may be confiscated.

Do you charge fees on deposits or withdrawals?

We charge no fees on either. Your payment provider or blockchain network may apply its own transfer cost, which sits outside our control.

How do I self-exclude from the platform?

Contact our 24/7 live chat or support team and request a fixed-term or permanent self-exclusion. We close your access, remove you from promotional mailing lists, and treat any new account opened during the exclusion as a breach of these terms.

What happens if I break one of the prohibited conduct rules?

We may void related wagers, withhold balances pending investigation and close the account. Serious cases, including fraud and chargebacks, may be reported to the relevant authorities and to the Curaçao Gaming Control Board.